They realize they need to overlay governance and compliance on top of the user administration the Helpdesk team is doing manually.Įnter IGA, a solution that allows a company to do access provisioning and governance at scale (i.e., visibility to who has access to what and the ability to certify that access is appropriate in an audit). As a company gets bigger, they realize they need a more automated, standardized way to fulfill the crazy number of requests that hit the Helpdesk for provisioning system access to applications and data. A ticket gets created to give someone access and the Helpdesk team does their best to fulfill and close that ticket. What is the genesis of IGA at any company? It often starts with a Helpdesk request and the “Service Desk”. We have two IT “hearts” beating separately. These teams ultimately roll up to the same leader (CIO/CFO) however, they don’t generally work together (different budgets, different day-to-day focus). While they are both relevant to ITSM, IT Security, Governance/Compliance and Workforce Automation, they generally fall under different teams. I don’t think anyone could have anticipated it. You see, ITSM and IGA have had an interesting journey. The song was a metaphor for what I was about to embark upon. Lo and behold, “Two Hearts Beat as One” came on the radio. Well, recently I was driving in my car and pondering my new role at Clear Skye. The music video was filmed on Montmartre in Paris and had an energy that contributed to the impression the song made upon me. Bono bled his heart out on the track (he allegedly wrote the song while on honeymoon with his wife). While the anthems of “Sunday Bloody Sunday” and “New Year’s Day” were supreme, there was another track – “Two Hearts Beat as One” – that I also really liked. I had their cassette tape, U2 War, and I played it non-stop in my ’78 Thunderbird Coupe. Sure, they have gone on to become one of the greatest bands of our time, but for those of us who were there in the early days, experiencing this amazing band from Ireland felt quite special. As a teenager growing up in the 80s, I had the luxury to discover U2 along with everyone else coming of age back then.